Frequently Asked Questions
Everything you need to know about your luxury hair journey.
What type of hair quality does Ygwigs provide?
We specialize in 100% virgin human hair and high-quality lace products. Our wigs are designed for a natural look, durability, and the ability to be styled with heat just like your own hair.
How long does shipping take?
Standard processing takes 2-4 business days. Once shipped, domestic orders typically arrive within 3-7 business days, while international shipping may take 7-14 business days depending on your location.
Can I return or exchange my wig?
Yes, we offer a 15-day return policy for items in their original, unaltered condition. For hygiene reasons, the lace must be uncut and the hair must not have been worn, washed, or styled.
Do you offer customization services?
Many of our wigs come with pre-plucked hairlines and bleached knots. You can select specific cap sizes and lace types (such as HD lace) on the product page to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Klarna and Afterpay to make your shopping experience more convenient.
How do I maintain my Ygwigs human hair wig?
We recommend using sulfate-free shampoos and conditioners. Detangle gently with a wide-tooth comb starting from the ends, and store your wig on a mannequin head when not in use to maintain its shape.